In general your payment should be all the way to success if there is enough balance and if there is no limit in transaction below the invoice figure. However, due to unknown many technical reason, a payment may be failed. Lucky part here is even if the payment is failed, still your order will be placed in our system with PENDING status. In such case we strongly advise to do one of the following:

Just cancel the order first, before you re-order. If you face difficulty, please do not hesitate to call us. Our team will try the best to help you all the way possible.
There is a bit tricky, but far better way also available. Please scan the QR code (yes! you need your cell phone to be frank) sent to your email. This will land you to payment window of our payment gateway. Please DO NOT forget to enter the ORDER NUMBER for our tracking. The rest part is straight-forward, entering card info and hitting the "payment" button. Once payment is successful, you will see it. Please send a mail to our reservation using the Contact Us form. Please mention in detail about the issue, specially mention the following:

Your Name (the one you used while registration)
Your amount of payment in BDT (Please note: for successful reservation, your transaction amount should be equal to the amount of your invoice.)
Your card's only last 4 digits (Please do not give the full card number, expire dates, CVV/PIN)
Your Card Holder's Name Written on it
Card issuer bank
Card Type (VISA/Mastercard, etc)
Transaction Date
In case of bKash, please give us the Ref No for easy tracking.

You can always contact with via our email/phone numbers for the best support possible in this regard. However, to track your payment faster, we may ask you the above information. Please note, do not share any other info regarding your card/account other than stated above.

at Kolatoli